Visible tickets for all users

Technical assistance
1
  • Used Zammad version: 5.0.x
  • Used Zammad installation type: (package)
  • Operating system: Debian
  • Browser + version: Chrome

How do I configure zammad so that each customers can see other users’ tickets, but cannot modify them?
I created new overview, but isn’t worked.

2

Zammad does not support that.
If you enable the customers organization to be a shared one, this also allows them to update these tickets.

See:
https://admin-docs.zammad.org/en/latest/manage/organizations.html

3

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