- Used Zammad version: 5.0.x
- Used Zammad installation type: (package)
- Operating system: Debian
- Browser + version: Chrome
How do I configure zammad so that each customers can see other users’ tickets, but cannot modify them?
I created new overview, but isn’t worked.
Zammad does not support that.
If you enable the customers organization to be a shared one, this also allows them to update these tickets.
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