Visibility of Ticket State

Technical assistance
1
  • Used Zammad version: latest stable
  • Used Zammad installation type: package
  • Operating system: win11
  • Browser + version: all

###Question.

  • To all,Requesting your kind assistant,
    If it’s possible to set the created ticket state is only visible for specific group or organization.

To set the ticket state use by the Group 1 is not visible to the Group 2

Thank you very much

2

I may be wrong, but I believe the only way to achieve this is to provide each group with their own overview. Each overview only shows tickets in that group.

3

example. the ticket state open the group 1 can use and view but group 2 is no access to that state…

Want to create additional ticket state example is only view by the sales dept. but no in the aftersales dept.

4

Oh I see what you are saying. You want tickets states that can only be applied by specific groups. I don’t think there is a way to do that.

5

This can easily be done with Core Workflows:
https://admin-docs.zammad.org/en/latest/system/core-workflows.html

We’re hiding/showing states depending on the user role and the selected group ourselves.

cheers

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6

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