Infos:
I have defined an object “test” with this roles
![grafik](https://community.zammad.org/uploads/default/original/2X/0/06f6a2de350d136dbff11f37daf8f096981e5570.png)
If create an customer a new ticket, the object test isn’t show. This ist correctly.
But the object has a standard value “xyz”. This standard value is not set, if an customer create a new ticket.
If an agent create a new ticket, the standard value “xyz” is set.
Even if the customer does not see the field, it must be set with the standard value! Is this a bug?
What can I do, so that the field is filled with my standard value, when a customer creates the ticket?
awedor
2
This sounds like a simple job for a trigger if you always want to fill in the same value when a customer opens a ticket.
Beside of the trigger approach, from technical point of view, it’s a bug:
system
Closed
4
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