- Used Zammad version: 3.3
I have defined an object “test” with this roles
If create an customer a new ticket, the object test isn’t show. This ist correctly.
But the object has a standard value “xyz”. This standard value is not set, if an customer create a new ticket.
If an agent create a new ticket, the standard value “xyz” is set.
Even if the customer does not see the field, it must be set with the standard value! Is this a bug?
What can I do, so that the field is filled with my standard value, when a customer creates the ticket?