I just found a strange behaviour on the faulty system.
this is what i see in the history of the ticket when i submit a private note, see 3 times “created Article” and twice “Updated article body”:
user1- 3 minutes ago
- created Article
- 3 minutes ago
- created Article
- created Article
- 3 minutes ago
- updated Article body from ‘Your request (#64566) has been updated by User1
> another note
Please click here to see changes’ to ‘Your request (#64566) has been updated by User1> another note
Please click here to see changes’- email sent to ‘user2@xxx.xx, user1@xxx.xx, user3@xxx.xx, user4@xxx.xx, userA@yyy.yy’
- updated Article body from ‘
Your ticket (#64566) “devo aprire un ticket” has been updated
Please click here to see changes
https://tickets.xxx.xx/#ticket/zoom
’ to ‘
Your ticket (#64566) “devo aprire un ticket” has been updated
Please click here to see changes
’- email sent to ‘user5@xxx.xx, user1@aaa.com, user2@xxx.xx, user1@xxx.xx, user3@xxx.xx, user4@xxx.xx, userA@yyy.yy’
User1 - 3 minutes ago
- notification sent to ‘user1@xxx.xx(update:online,email)’
- notification sent to ‘user2@xxx.xx(update:online,email)’
- notification sent to ‘user3@xxx.xx(update:online,email)’
- notification sent to ‘userA@yyy.yy(update:online,email)’
while on the hosted server, where the trigger works correctly i see:
- 1 minute ago
- created Article
- 1 minute ago
- created Article
- updated Article body from ‘Your request (#40003) has been updated by AAAA
> another note
Please click here to see changes’ to ‘Your request (#40003) has been updated by AAAAA> another note
Please click here to see changes’- email sent to ‘user1@xxx.xx, user2@xxx.xx’
AAAAA - 1 minute ago
- notification sent to ‘user2@xxx.xx(update:online,email)’
can you see only 2 Created Article and only 1 Updated Article Body?
maybe this has something to do with the issue?