if this may help you somehow, this is the production.log when i push “update” on a private note added. see the 2 triggers are executed
I, [2020-01-08T16:38:42.151325 #505-47203788704140] INFO -- : # curl -X post "http://127.0.0.1:9200/zammad_production_user/_doc/32?pipeline=zammad766575370641"
I, [2020-01-08T16:38:42.184284 #505-47203788704140] INFO -- : # 200
I, [2020-01-08T16:38:42.195612 #505-47203788704140] INFO -- : Performed SearchIndexJob (Job ID: 51310c12-b7ac-4770-830c-7f758d18617c) from DelayedJob(default) in 205.21ms
I, [2020-01-08T16:38:42.199985 #505-47203788704140] INFO -- : 2020-01-08T16:38:42+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [51310c12-b7ac-4770-830c-7f758d18617c] from DelayedJob(default) with arguments: ["User", 32] (id=5312064) (queue=default) COMPLETED after 0.2711
I, [2020-01-08T16:38:42.204057 #505-47203788704140] INFO -- : 2020-01-08T16:38:42+0100: [Worker(host:zammad2 pid:505)] Job UserDeviceLogJob [e91ee087-5035-4fd9-9ecc-090b154ec6f7] from DelayedJob(default) with arguments: ["Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36", "10.0.0.50", 46, "-286852297", "session"] (id=5312065) (queue=default) RUNNING
I, [2020-01-08T16:38:42.230801 #505-47203788704140] INFO -- : Performing UserDeviceLogJob (Job ID: e91ee087-5035-4fd9-9ecc-090b154ec6f7) from DelayedJob(default) with arguments: "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36", "10.0.0.50", 46, "-286852297", "session"
I, [2020-01-08T16:38:42.287646 #505-47203788704140] INFO -- : Performed UserDeviceLogJob (Job ID: e91ee087-5035-4fd9-9ecc-090b154ec6f7) from DelayedJob(default) in 56.39ms
I, [2020-01-08T16:38:42.291350 #505-47203788704140] INFO -- : 2020-01-08T16:38:42+0100: [Worker(host:zammad2 pid:505)] Job UserDeviceLogJob [e91ee087-5035-4fd9-9ecc-090b154ec6f7] from DelayedJob(default) with arguments: ["Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36", "10.0.0.50", 46, "-286852297", "session"] (id=5312065) (queue=default) COMPLETED after 0.0872
I, [2020-01-08T16:38:42.300138 #505-47203788704140] INFO -- : 2020-01-08T16:38:42+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312066) RUNNING
I, [2020-01-08T16:38:42.520259 #505-47203788704140] INFO -- : 2020-01-08T16:38:42+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312066) COMPLETED after 0.2200
I, [2020-01-08T16:38:53.110792 #501-47351719558660] INFO -- : Started PUT "/api/v1/tickets/566?all=true" for 10.0.0.50 at 2020-01-08 16:38:53 +0100
I, [2020-01-08T16:38:54.096791 #501-47351719558660] INFO -- : Processing by TicketsController#update as JSON
I, [2020-01-08T16:38:54.106915 #501-47351719558660] INFO -- : Parameters: {"number"=>"64566", "title"=>"devo aprire un ticket", "group_id"=>"1", "owner_id"=>1, "customer_id"=>163, "state_id"=>"4", "priority_id"=>"2", "article"=>{"from"=>"niddu", "to"=>"", "cc"=>"", "subject"=>"", "body"=>"[FILTERED]", "content_type"=>"text/html", "ticket_id"=>566, "type_id"=>10, "sender_id"=>1, "internal"=>true, "in_reply_to"=>"", "form_id"=>"495768724", "subtype"=>""}, "updated_at"=>"2020-01-08T15:02:27.981Z", "preferences"=>{}, "pending_time"=>nil, "product"=>"Generic", "type"=>nil, "unitcode"=>"", "id"=>"566", "all"=>"true"}
I, [2020-01-08T16:38:54.933103 #505-47203774099560] INFO -- : execute Channel.fetch (try_count 0)...
I, [2020-01-08T16:38:54.952866 #505-47203774099560] INFO -- : fetching imap (domain.com/support@domain.com port=143,ssl=false,starttls=false,folder=INBOX,keep_on_server=true)
I, [2020-01-08T16:38:55.180471 #505-47203774099560] INFO -- : - no message
I, [2020-01-08T16:38:55.180586 #505-47203774099560] INFO -- : done
I, [2020-01-08T16:38:55.202642 #505-47203774099560] INFO -- : ended Channel.fetch took: 0.340191224 seconds.
I, [2020-01-08T16:38:55.505931 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 19f09ca5-6d2b-444f-bbb9-031480e4e395) to DelayedJob(default) with arguments: "Ticket", 566
I, [2020-01-08T16:38:55.591012 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 68d6e981-9e0a-4fd0-a385-18053950bfbe) to DelayedJob(default) with arguments: "User", 163
I, [2020-01-08T16:38:55.642992 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 80ec1528-2f24-4a67-8292-f4d5619d446f) to DelayedJob(default) with arguments: "Organization", 16
I, [2020-01-08T16:38:56.784463 #501-47351719558660] INFO -- : Won't enqueue SearchIndexJob (Job ID: 6fff31c2-4337-401f-bdec-d12940618b71) because of already existing job with lock key 'SearchIndexJob/Ticket/566'.
I, [2020-01-08T16:38:56.784813 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 6fff31c2-4337-401f-bdec-d12940618b71) to DelayedJob(default) with arguments: "Ticket", 566
I, [2020-01-08T16:38:56.837554 #501-47351719558660] INFO -- : Won't enqueue SearchIndexJob (Job ID: 9976b810-f1c3-4abc-8069-b9e3b6c3687e) because of already existing job with lock key 'SearchIndexJob/User/163'.
I, [2020-01-08T16:38:56.837790 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 9976b810-f1c3-4abc-8069-b9e3b6c3687e) to DelayedJob(default) with arguments: "User", 163
I, [2020-01-08T16:38:56.867976 #501-47351719558660] INFO -- : Won't enqueue SearchIndexJob (Job ID: 1872ed10-abb5-4364-8f36-593f4e4c1a55) because of already existing job with lock key 'SearchIndexJob/Organization/16'.
I, [2020-01-08T16:38:56.868170 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 1872ed10-abb5-4364-8f36-593f4e4c1a55) to DelayedJob(default) with arguments: "Organization", 16
I, [2020-01-08T16:38:57.642978 #501-47351719558660] INFO -- : Enqueued TicketUserTicketCounterJob (Job ID: c6d81b45-ea3e-4e5c-9ac9-c3c0419f9e0f) to DelayedJob(default) with arguments: 163, 46
I, [2020-01-08T16:38:58.593510 #505-47203788704140] INFO -- : 2020-01-08T16:38:58+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [19f09ca5-6d2b-444f-bbb9-031480e4e395] from DelayedJob(default) with arguments: ["Ticket", 566] (id=5312067) (queue=default) RUNNING
I, [2020-01-08T16:38:58.733622 #505-47203788704140] INFO -- : Performing SearchIndexJob (Job ID: 19f09ca5-6d2b-444f-bbb9-031480e4e395) from DelayedJob(default) with arguments: "Ticket", 566
I, [2020-01-08T16:38:59.571306 #505-47203706930620] INFO -- : Scheduler running...
I, [2020-01-08T16:38:59.774657 #505-47203706930620] INFO -- : Running job thread for 'Import OTRS diff load' (Import::OTRS.diff_worker) status is: sleep
I, [2020-01-08T16:38:59.776115 #505-47203706930620] INFO -- : Running job thread for 'Process escalation tickets' (Ticket.process_escalation) status is: sleep
I, [2020-01-08T16:38:59.784580 #505-47203706930620] INFO -- : Running job thread for 'Check Channels' (Channel.fetch) status is: sleep
I, [2020-01-08T16:38:59.785002 #505-47203706930620] INFO -- : Running job thread for 'Check streams for Channel' (Channel.stream) status is: sleep
I, [2020-01-08T16:38:59.786959 #505-47203706930620] INFO -- : Running job thread for 'Generate Session data' (Sessions.jobs) status is: sleep
I, [2020-01-08T16:38:59.788935 #505-47203706930620] INFO -- : Running job thread for 'Execute jobs' (Job.run) status is: sleep
I, [2020-01-08T16:38:59.846671 #505-47203788704140] INFO -- : # curl -X post "http://127.0.0.1:9200/zammad_production_ticket/_doc/566?pipeline=zammad766575370641"
I, [2020-01-08T16:39:02.334234 #505-47203788704140] INFO -- : # 200
I, [2020-01-08T16:39:02.363533 #505-47203788704140] INFO -- : Performed SearchIndexJob (Job ID: 19f09ca5-6d2b-444f-bbb9-031480e4e395) from DelayedJob(default) in 3627.95ms
I, [2020-01-08T16:39:02.367918 #505-47203788704140] INFO -- : 2020-01-08T16:39:02+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [19f09ca5-6d2b-444f-bbb9-031480e4e395] from DelayedJob(default) with arguments: ["Ticket", 566] (id=5312067) (queue=default) COMPLETED after 3.7736
I, [2020-01-08T16:39:02.375140 #505-47203788704140] INFO -- : 2020-01-08T16:39:02+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [68d6e981-9e0a-4fd0-a385-18053950bfbe] from DelayedJob(default) with arguments: ["User", 163] (id=5312068) (queue=default) RUNNING
I, [2020-01-08T16:39:02.428367 #505-47203788704140] INFO -- : Performing SearchIndexJob (Job ID: 68d6e981-9e0a-4fd0-a385-18053950bfbe) from DelayedJob(default) with arguments: "User", 163
I, [2020-01-08T16:39:02.482471 #505-47203788704140] INFO -- : # curl -X post "http://127.0.0.1:9200/zammad_production_user/_doc/163?pipeline=zammad766575370641"
I, [2020-01-08T16:39:02.627803 #505-47203788704140] INFO -- : # 200
I, [2020-01-08T16:39:02.637967 #505-47203788704140] INFO -- : Performed SearchIndexJob (Job ID: 68d6e981-9e0a-4fd0-a385-18053950bfbe) from DelayedJob(default) in 209.43ms
I, [2020-01-08T16:39:02.641979 #505-47203788704140] INFO -- : 2020-01-08T16:39:02+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [68d6e981-9e0a-4fd0-a385-18053950bfbe] from DelayedJob(default) with arguments: ["User", 163] (id=5312068) (queue=default) COMPLETED after 0.2667
I, [2020-01-08T16:39:02.646383 #505-47203788704140] INFO -- : 2020-01-08T16:39:02+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [80ec1528-2f24-4a67-8292-f4d5619d446f] from DelayedJob(default) with arguments: ["Organization", 16] (id=5312069) (queue=default) RUNNING
I, [2020-01-08T16:39:02.677942 #501-47351719558660] INFO -- : Execute trigger (Send notifications to agents on private update/9) for this object (Ticket:566/Loop:1)
I, [2020-01-08T16:39:02.719648 #505-47203788704140] INFO -- : Performing SearchIndexJob (Job ID: 80ec1528-2f24-4a67-8292-f4d5619d446f) from DelayedJob(default) with arguments: "Organization", 16
I, [2020-01-08T16:39:02.745950 #505-47203788704140] INFO -- : # curl -X post "http://127.0.0.1:9200/zammad_production_organization/_doc/16?pipeline=zammad766575370641"
I, [2020-01-08T16:39:02.887973 #505-47203788704140] INFO -- : # 200
I, [2020-01-08T16:39:02.897232 #505-47203788704140] INFO -- : Performed SearchIndexJob (Job ID: 80ec1528-2f24-4a67-8292-f4d5619d446f) from DelayedJob(default) in 177.41ms
I, [2020-01-08T16:39:02.900887 #505-47203788704140] INFO -- : 2020-01-08T16:39:02+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [80ec1528-2f24-4a67-8292-f4d5619d446f] from DelayedJob(default) with arguments: ["Organization", 16] (id=5312069) (queue=default) COMPLETED after 0.2543
I, [2020-01-08T16:39:02.905216 #505-47203788704140] INFO -- : 2020-01-08T16:39:02+0100: [Worker(host:zammad2 pid:505)] Job TicketUserTicketCounterJob [c6d81b45-ea3e-4e5c-9ac9-c3c0419f9e0f] from DelayedJob(default) with arguments: [163, 46] (id=5312070) (queue=default) RUNNING
I, [2020-01-08T16:39:02.999733 #505-47203788704140] INFO -- : Performing TicketUserTicketCounterJob (Job ID: c6d81b45-ea3e-4e5c-9ac9-c3c0419f9e0f) from DelayedJob(default) with arguments: 163, 46
I, [2020-01-08T16:39:03.056288 #505-47203788704140] INFO -- : Performed TicketUserTicketCounterJob (Job ID: c6d81b45-ea3e-4e5c-9ac9-c3c0419f9e0f) from DelayedJob(default) in 56.39ms
I, [2020-01-08T16:39:03.060305 #505-47203788704140] INFO -- : 2020-01-08T16:39:03+0100: [Worker(host:zammad2 pid:505)] Job TicketUserTicketCounterJob [c6d81b45-ea3e-4e5c-9ac9-c3c0419f9e0f] from DelayedJob(default) with arguments: [163, 46] (id=5312070) (queue=default) COMPLETED after 0.1549
I, [2020-01-08T16:39:04.445892 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 871ac29e-f68b-4b46-b4c8-5365da5dc638) to DelayedJob(default) with arguments: "Ticket", 566
I, [2020-01-08T16:39:09.282347 #501-47351719558660] INFO -- : Enqueued TicketArticleCommunicateEmailJob (Job ID: 118e8e44-cd12-4133-8e71-9aebc909664c) to DelayedJob(default) with arguments: 3462
I, [2020-01-08T16:39:09.307771 #501-47351719558660] INFO -- : Execute trigger (Send notification to ticket owner on public update/7) for this object (Ticket:566/Loop:2)
I, [2020-01-08T16:39:09.655234 #501-47351719558660] INFO -- : Won't enqueue SearchIndexJob (Job ID: 0dfee2b0-1c8c-4360-854c-20557f00d8c1) because of already existing job with lock key 'SearchIndexJob/Ticket/566'.
I, [2020-01-08T16:39:09.656197 #501-47351719558660] INFO -- : Enqueued SearchIndexJob (Job ID: 0dfee2b0-1c8c-4360-854c-20557f00d8c1) to DelayedJob(default) with arguments: "Ticket", 566
I, [2020-01-08T16:39:09.661455 #501-47351719558660] INFO -- : Enqueued TicketArticleCommunicateEmailJob (Job ID: cff0091f-e8fb-49f2-8a0b-8efc56928eac) to DelayedJob(default) with arguments: 3463
I, [2020-01-08T16:39:09.677859 #501-47351719558660] INFO -- : Skip trigger (Send notification to ticket owner on public update/7) because was already executed for this object (Ticket:566/Loop:3)
I, [2020-01-08T16:39:09.722071 #501-47351719558660] INFO -- : Enqueued TicketUserTicketCounterJob (Job ID: 7e1719f4-4a47-4e14-8864-18302c3d6165) to DelayedJob(default) with arguments: 163, 46
I, [2020-01-08T16:39:09.741257 #501-47351719558660] INFO -- : Completed 200 OK in 15632ms (Views: 155.0ms | ActiveRecord: 1122.6ms)
I, [2020-01-08T16:39:09.837854 #501-47351719517300] INFO -- : Started GET "/api/v1/ticket_customer?customer_id=163&_=1578497833351" for 10.0.0.50 at 2020-01-08 16:39:09 +0100
I, [2020-01-08T16:39:09.855382 #501-47351719517300] INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2020-01-08T16:39:09.855489 #501-47351719517300] INFO -- : Parameters: {"customer_id"=>"163", "_"=>"1578497833351"}
I, [2020-01-08T16:39:09.895442 #501-47351702636440] INFO -- : Started DELETE "/api/v1/upload_caches/498044318" for 10.0.0.50 at 2020-01-08 16:39:09 +0100
I, [2020-01-08T16:39:09.961502 #501-47351719517300] INFO -- : Completed 200 OK in 106ms (Views: 20.5ms | ActiveRecord: 6.4ms)
I, [2020-01-08T16:39:10.016994 #501-47351702636440] INFO -- : Processing by UploadCachesController#destroy as JSON
I, [2020-01-08T16:39:10.017113 #501-47351702636440] INFO -- : Parameters: {"id"=>"498044318"}
I, [2020-01-08T16:39:10.078032 #501-47351702636440] INFO -- : Completed 200 OK in 61ms (Views: 0.6ms | ActiveRecord: 50.6ms)
I, [2020-01-08T16:39:11.064152 #501-47351719517900] INFO -- : Started GET "/api/v1/tickets/566?all=true&_=1578497833352" for 10.0.0.50 at 2020-01-08 16:39:11 +0100
I, [2020-01-08T16:39:11.074163 #501-47351719517900] INFO -- : Processing by TicketsController#show as JSON
I, [2020-01-08T16:39:11.074259 #501-47351719517900] INFO -- : Parameters: {"all"=>"true", "_"=>"1578497833352", "id"=>"566"}
I, [2020-01-08T16:39:11.082221 #505-47203788704140] INFO -- : 2020-01-08T16:39:11+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [871ac29e-f68b-4b46-b4c8-5365da5dc638] from DelayedJob(default) with arguments: ["Ticket", 566] (id=5312071) (queue=default) RUNNING
I, [2020-01-08T16:39:11.291563 #505-47203788704140] INFO -- : Performing SearchIndexJob (Job ID: 871ac29e-f68b-4b46-b4c8-5365da5dc638) from DelayedJob(default) with arguments: "Ticket", 566
I, [2020-01-08T16:39:11.509107 #501-47351719517900] INFO -- : Completed 200 OK in 435ms (Views: 28.0ms | ActiveRecord: 129.4ms)
I, [2020-01-08T16:39:11.955198 #501-47351719517020] INFO -- : Started PUT "/api/v1/taskbar/1922" for 10.0.0.50 at 2020-01-08 16:39:11 +0100
I, [2020-01-08T16:39:11.969912 #501-47351719517020] INFO -- : Processing by TaskbarController#update as JSON
I, [2020-01-08T16:39:11.970219 #501-47351719517020] INFO -- : Parameters: {"key"=>"Ticket-566", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"form_id"=>"498044318"}}, "params"=>{"ticket_id"=>566, "overview_id"=>10, "init"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "attachments"=>[], "updated_at"=>"2020-01-08T15:02:30.445Z", "id"=>"1922"}
I, [2020-01-08T16:39:12.132171 #501-47351719517020] INFO -- : Completed 200 OK in 162ms (Views: 0.6ms | ActiveRecord: 55.4ms)
I, [2020-01-08T16:39:12.557357 #505-47203788704140] INFO -- : # curl -X post "http://127.0.0.1:9200/zammad_production_ticket/_doc/566?pipeline=zammad766575370641"
I, [2020-01-08T16:39:13.156433 #505-47203788704140] INFO -- : # 200
I, [2020-01-08T16:39:13.169448 #505-47203788704140] INFO -- : Performed SearchIndexJob (Job ID: 871ac29e-f68b-4b46-b4c8-5365da5dc638) from DelayedJob(default) in 1877.44ms
I, [2020-01-08T16:39:13.172854 #505-47203788704140] INFO -- : 2020-01-08T16:39:13+0100: [Worker(host:zammad2 pid:505)] Job SearchIndexJob [871ac29e-f68b-4b46-b4c8-5365da5dc638] from DelayedJob(default) with arguments: ["Ticket", 566] (id=5312071) (queue=default) COMPLETED after 2.0885
I, [2020-01-08T16:39:13.176612 #505-47203788704140] INFO -- : 2020-01-08T16:39:13+0100: [Worker(host:zammad2 pid:505)] Job TicketArticleCommunicateEmailJob [118e8e44-cd12-4133-8e71-9aebc909664c] from DelayedJob(default) with arguments: [3462] (id=5312072) (queue=default) RUNNING
I, [2020-01-08T16:39:13.223423 #505-47203788704140] INFO -- : Performing TicketArticleCommunicateEmailJob (Job ID: 118e8e44-cd12-4133-8e71-9aebc909664c) from DelayedJob(default) with arguments: 3462
I, [2020-01-08T16:39:14.848718 #505-47203788704140] INFO -- : Send email to: 'mail_1@domain.com, mail_2@domain.com, mail_3@domain.com, mail_4@domain.com' (from "Users - mail_5@domain.com" <mail_5@domain.com>)
I, [2020-01-08T16:39:14.867621 #505-47203788704140] INFO -- : Performed TicketArticleCommunicateEmailJob (Job ID: 118e8e44-cd12-4133-8e71-9aebc909664c) from DelayedJob(default) in 1644.02ms
I, [2020-01-08T16:39:14.871713 #505-47203788704140] INFO -- : 2020-01-08T16:39:14+0100: [Worker(host:zammad2 pid:505)] Job TicketArticleCommunicateEmailJob [118e8e44-cd12-4133-8e71-9aebc909664c] from DelayedJob(default) with arguments: [3462] (id=5312072) (queue=default) COMPLETED after 1.6950
I, [2020-01-08T16:39:14.879113 #505-47203788704140] INFO -- : 2020-01-08T16:39:14+0100: [Worker(host:zammad2 pid:505)] Job TicketArticleCommunicateEmailJob [cff0091f-e8fb-49f2-8a0b-8efc56928eac] from DelayedJob(default) with arguments: [3463] (id=5312073) (queue=default) RUNNING
I, [2020-01-08T16:39:14.918506 #505-47203788704140] INFO -- : Performing TicketArticleCommunicateEmailJob (Job ID: cff0091f-e8fb-49f2-8a0b-8efc56928eac) from DelayedJob(default) with arguments: 3463
I, [2020-01-08T16:39:15.501112 #501-47351719558660] INFO -- : Started GET "/api/v1/ticket_articles/3462?full=true&_=1578497833353" for 10.0.0.50 at 2020-01-08 16:39:15 +0100
I, [2020-01-08T16:39:15.508379 #501-47351719558660] INFO -- : Processing by TicketArticlesController#show as JSON
I, [2020-01-08T16:39:15.508489 #501-47351719558660] INFO -- : Parameters: {"full"=>"true", "_"=>"1578497833353", "id"=>"3462"}
I, [2020-01-08T16:39:15.624182 #501-47351719558660] INFO -- : Completed 200 OK in 116ms (Views: 17.6ms | ActiveRecord: 11.2ms)
I, [2020-01-08T16:39:16.664895 #505-47203788704140] INFO -- : Send email to: 'mail_5@domain.com, mail@anotherdomain.com, mail_1@domain.com, mail_2@domain.com, mail_3@domain.com, mail_4@domain.com' (from "Users - mail_5@domain.com" <mail_5@domain.com>)
I, [2020-01-08T16:39:16.679852 #505-47203788704140] INFO -- : Performed TicketArticleCommunicateEmailJob (Job ID: cff0091f-e8fb-49f2-8a0b-8efc56928eac) from DelayedJob(default) in 1761.18ms
I, [2020-01-08T16:39:16.683512 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job TicketArticleCommunicateEmailJob [cff0091f-e8fb-49f2-8a0b-8efc56928eac] from DelayedJob(default) with arguments: [3463] (id=5312073) (queue=default) COMPLETED after 1.8043
I, [2020-01-08T16:39:16.688720 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312074) RUNNING
I, [2020-01-08T16:39:16.781071 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312074) COMPLETED after 0.0922
I, [2020-01-08T16:39:16.786306 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312075) RUNNING
I, [2020-01-08T16:39:16.848648 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312075) COMPLETED after 0.0622
I, [2020-01-08T16:39:16.853189 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job TicketUserTicketCounterJob [7e1719f4-4a47-4e14-8864-18302c3d6165] from DelayedJob(default) with arguments: [163, 46] (id=5312076) (queue=default) RUNNING
I, [2020-01-08T16:39:16.897338 #505-47203788704140] INFO -- : Performing TicketUserTicketCounterJob (Job ID: 7e1719f4-4a47-4e14-8864-18302c3d6165) from DelayedJob(default) with arguments: 163, 46
I, [2020-01-08T16:39:16.917440 #505-47203788704140] INFO -- : Performed TicketUserTicketCounterJob (Job ID: 7e1719f4-4a47-4e14-8864-18302c3d6165) from DelayedJob(default) in 19.93ms
I, [2020-01-08T16:39:16.920909 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job TicketUserTicketCounterJob [7e1719f4-4a47-4e14-8864-18302c3d6165] from DelayedJob(default) with arguments: [163, 46] (id=5312076) (queue=default) COMPLETED after 0.0676
I, [2020-01-08T16:39:16.924906 #505-47203788704140] INFO -- : 2020-01-08T16:39:16+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312077) RUNNING
I, [2020-01-08T16:39:17.210593 #505-47203788704140] INFO -- : Send notification to: mail_1@domain.com (from:DOMAIN Support team <mail_5@domain.com>/subject:Biglietto aggiornato (devo aprire un ticket) [Ticket#64566])
I, [2020-01-08T16:39:17.514027 #501-47351719517300] INFO -- : Started GET "/api/v1/ticket_articles/3463?full=true&_=1578497833354" for 10.0.0.50 at 2020-01-08 16:39:17 +0100
I, [2020-01-08T16:39:17.523848 #501-47351719517300] INFO -- : Processing by TicketArticlesController#show as JSON
I, [2020-01-08T16:39:17.523964 #501-47351719517300] INFO -- : Parameters: {"full"=>"true", "_"=>"1578497833354", "id"=>"3463"}
I, [2020-01-08T16:39:17.732302 #501-47351719517300] INFO -- : Completed 200 OK in 208ms (Views: 141.6ms | ActiveRecord: 5.2ms)
I, [2020-01-08T16:39:17.775734 #505-47203788704140] INFO -- : Send notification to: mail_3@domain.com (from:DOMAIN Support team <mail_5@domain.com>/subject:Biglietto aggiornato (devo aprire un ticket) [Ticket#64566])
I, [2020-01-08T16:39:18.313773 #505-47203788704140] INFO -- : Send notification to: mail_4@domain.comt (from:DOMAIN Support team <mail_5@domain.com>/subject:Biglietto aggiornato (devo aprire un ticket) [Ticket#64566])
I, [2020-01-08T16:39:18.911775 #505-47203788704140] INFO -- : 2020-01-08T16:39:18+0100: [Worker(host:zammad2 pid:505)] Job Transaction::BackgroundJob (id=5312077) COMPLETED after 1.9867
I, [2020-01-08T16:39:25.280980 #505-47203774099560] INFO -- : execute Channel.fetch (try_count 0)...
I, [2020-01-08T16:39:25.293608 #505-47203774099560] INFO -- : fetching imap (domain.com/mail_5@domain.com port=143,ssl=false,starttls=false,folder=INBOX,keep_on_server=true)
I, [2020-01-08T16:39:25.584578 #505-47203774099560] INFO -- : - message 1/1
I, [2020-01-08T16:39:25.859970 #505-47203774099560] INFO -- : - ignore message 1/1 - because message message id already imported
I, [2020-01-08T16:39:25.862605 #505-47203774099560] INFO -- : done
I, [2020-01-08T16:39:25.894275 #505-47203774099560] INFO -- : ended Channel.fetch took: 0.675441957 seconds.