often customers send screen shots as an attachment. The agent needs to take a look at the agent.
With zammad 2.4.0 and a chrome browser on linux: if the agent clicks on the attached image in zammad the image needs to be downloaded.
This is tedious.
the agent clicks on the image
the agent needs to select a folder
save the image
then can look at the image - maybe in the browsers download history.
It would be great, if the image was displayed directly within the browser.
The agent clicks on the image and can see the image.