Variables in Signature HTML Hyperlink


  • Used Zammad version: 5.2.X
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20
  • Browser + version: Chrome

Expected behavior:

There should be a way to create a signature with an HTML link where the link uses zammad variables.
To create a survey link that accepts GET parameters populated by zammad variables.
<a href=“{user.firstname}&agent_last_name=#{user.lastname}”>Leave Me Feedback</a>

Actual behavior:

Curly Braces are replaced with their uri_encoded equivalents.
“{” becomes %7B and “}” becomes %7D.

Steps to reproduce the behavior:

Create a signature with an HTML link where some of the GET parameters are defined by Zammad variables.
Observe the curly braces are replaced.