Variable for parent-ticket

Technical assistance
1

Hello,

I miss a variable to refer to the parent ticket after merging tickets.

Our users are complaining that they cannot find the ticket history after merging.
I would like to add a link to the parent ticket in the merge notification via triggers.

I have not found this in the documentation and also not here via the search

Best
Kai-Uwe

2

Hi @kub0711. There is no variable that you could use for this use case.

3

Is there any other way to inform the user about merging?

We have many users, who don’t look in the ticket itself and just reply to mail.

4

Hi, there are received merge and merged into conditions available in triggers, maybe you need to play around with it.

1 Like
5

In addition to this, there are notifications sent out automatically IMO.

Maybe this is enough, but for sure, this needs to be activated within the notifications. They should be part of Ticket update.

1 Like