Infos:
- Used Zammad version: 3.4.0
- Used Zammad installation source: package
- Operating system: Ubuntu Server 18.04
- Browser + version: Google Chrome 84
Expected behavior:
If using variables in article body in trigger the system shoud parse these variables.
Example body in article trigger:
ā¦
There are the organization notes:
#{ticket.organization.note}
ā¦
Actual behavior:
The system will create a article in ticket, but the variable string ( like #{ticket.organization.note} ) will not be parsed.
Steps to reproduce the behavior:
Trigger Condition:
- Action is created
- State is new
Changes to Object: - Article > Note
- Visibility : internal
- Subject : Organization note
- Body : There are the organization notes: #{ticket.organization.note}
)