Using variables in trigger > article

Infos:

  • Used Zammad version: 3.4.0
  • Used Zammad installation source: package
  • Operating system: Ubuntu Server 18.04
  • Browser + version: Google Chrome 84

Expected behavior:

If using variables in article body in trigger the system shoud parse these variables.
Example body in article trigger:
ā€¦
There are the organization notes:
#{ticket.organization.note}
ā€¦

Actual behavior:

The system will create a article in ticket, but the variable string ( like #{ticket.organization.note} ) will not be parsed.

Steps to reproduce the behavior:

Trigger Condition:

  • Action is created
  • State is new
    Changes to Object:
  • Article > Note
  • Visibility : internal
  • Subject : Organization note
  • Body : There are the organization notes: #{ticket.organization.note}

This is a known issue and will eventually be fixed (I hope :wink:)
https://github.com/zammad/zammad/issues/2716

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