Using ticket templates loses already set customer

Technical assistance
1

Infos:

  • Used Zammad version: 6.0
  • Used Zammad installation type: package
  • Operating system: Debian 11
  • Browser + version: Chrome 105+

Expected behavior:

  • When creating a ticket from the user detail mask, the customer field is already filled with the correct data. Now i want to add a ticket template, so that our agents can fill out some already given text parts.

Actual behavior:

  • If you create a ticket from the user detail mask or from the phone list, the customer is already filled. If you now select a ticket template, the customer information is gone and you have to search for the customer again. This seems not to be right.
2

Normally this should not happen, when the customer field is not included inside the template field.

2 Likes
3

Ah, thats it!

Now it works like expected. Thank you. :slight_smile:

4

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