Using object variables from user in ticket


Im trying to add an Link to our CRM in every ticket with the customers id. In our application the customer_id is also the variable user.login.

I tried to add a ticket object with the format: Text ; default :#{user.login} and as Link-template: https://xxxxx.xxxxxxxxx/customers/open?customer_nr=#{user.login}

but it doesn’t work. Does someone have expericenes with variables from another object?

  • Used Zammad version: 4.1.
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: debian
  • Browser + version: chrome 91.0.4472.164

Expected behavior:

take variable #{user.login} from user object and use it in ticket object

Actual behavior:

textfield is: #{user.login}
Link is: https://xxxxx.xxxxxxxxx/customers/open?customer_nr=-

Steps to reproduce the behavior:

Yeah sorry that won’t work as of now.
The field required a value in order for it to show the link button.

I’m not even sure if it’s dynamic enough for your use case.

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