Hello,
Im trying to add an Link to our CRM in every ticket with the customers id. In our application the customer_id is also the variable user.login.
I tried to add a ticket object with the format: Text ; default :#{user.login} and as Link-template: https://xxxxx.xxxxxxxxx/customers/open?customer_nr=#{user.login}
but it doesn’t work. Does someone have expericenes with variables from another object?
- Used Zammad version: 4.1.
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: debian
- Browser + version: chrome 91.0.4472.164
Expected behavior:
take variable #{user.login} from user object and use it in ticket object
Actual behavior:
textfield is: #{user.login}
Link is: https://xxxxx.xxxxxxxxx/customers/open?customer_nr=-