Using article.variable to modify ticket title

Technical assistance
1

Infos:

  • Used Zammad version: 7.1.3
  • Used Zammad installation type: package
  • Operating system: debian
  • Browser + version: google chrome 151.0.7922.137

Expected behavior:

  • Title of the ticket changes to the value of variable #{last_article.subject}

Actual behavior:

  • Title of the ticket changes to the string " #{last_article / no such object} "

Steps to reproduce the behavior:

  • Add trigger with Execute changes on objects: Ticket - Title - #{last_article.subject}

If I add trigger with Execute changes on objects: Note - Body - #{last_article.subject}, it works as expected.

2

That makes sense, because articles contain a `subject` attribute, the ticket does not. Tickets only know the `title` attribute.

Side note, Zammad 7.2.2 is the current stable. Especially if your instance is available from the internet, update it now due to CVEs.

3

Thank you for reply.

This still seems strange to me. Variable “last_article.subject” is defined.

I can use it to set value of article attributes.

I can use it to set email notification parametrs.

But I cannot use it to change value of ticket attribute.

Is there any way to update title of ticket with the value of article attribute?