user's status changes to inactive, the status becomes active again

Technical assistance
1
  • Used Zammad version: ?
  • Used Zammad installation type: (source, package, docker-compose, …) ?
  • Operating system: windows
  • Browser + version: goolle

Expected behavior:

  • When the user’s impact is transferred to inactive status, it remains permanently

Actual behavior:

  • When a user’s status changes to inactive, the status becomes active again after some time.

Steps to reproduce the behavior:

  • Please tell me if this could be due to the response to the old ticket and its opening. For what other reasons could this be? How to make a user account completely inactive?
2

System
updated User Phone
updated User Active from ‘false’ → ‘true’

3

This happens during LDAP synchronization

4

You’ll have to exclude e.g. inactive LDAP users with the user filter. With this you won’t have to set an user to inactive in Zammad at all - it will happen with the sync.