Users satisfaction

Feature requests
1

Hello, first of all sorry if i make some mistakes with my english i try my best.

I was thinking of a way to measure the satisfaction of our users and i was wondering if this could be a future feature.

In my mind i see like a pop-up send to the user when the ticket is closed that ask to rank from 0 to 5 to express his apreciation of the technician’s work.

Thanks for your time and your good work.

1 Like
2

Please use the provided template.
Also there should be other feature requests of this kind already I believe.

3

This is already possible using a combination from triggers, object manager and core workflows:

  • Create a ticket attribute “satisfaction”.
  • Create a core workflow, so that it is only visible once the ticket is closed.
  • Create a core workflow so it cannot be changed, once set.
  • Create a trigger and invite the customer to give a rating, if the ticket is closed. Maybe a scheduler, if you want a delay.
2 Likes
4

Oh thanks i will try this.