Infos:
- Used Zammad version: 5.0.3
- Used Zammad installation type: Package
- Operating system: Ubuntu
- Browser + version: Firefox 97
Expected behavior:
- A user gets when logging in, error message that : Couldn’t find User with ‘id’=14844
My authentication is done via LDAP. on Production log it can be seen that user “Marc Y” has successfully authenticated, but his user ID is not found.
Search for this UserID has no result (rails c). However, user “Marc Y” still exists but has a different UserID.
When I click in Admin area on Userview of “Marc Y” I get only a white page.
[2022-02-29T14:06:36.586091 #1622-1468720] ERROR – : Couldn’t find User with ‘id’=14844 (ActiveRecord::RecordNotFound)
Actual behavior:
- User “Marc Y” is currently unable to log in. Although it already exists but has a different user ID.
Why does zammad look at “Marc Y” for a UserID for login that does not exist ?
and how can I correct these errors ?