Hello Team, first of all thank you so much for building such a nice usable product to handle support desks. I’m evaluating the product over last few weeks and it has been great.
The use case I have is as follows: We provide support to multiple Organizations. Each Organization is managed by an Account Manager. Our support agents are common across all organizations. We have created Groups for each category of the agents (Finance, HR, Legal etc.)
I would like to setup access to Account Managers restricted to specific organizations. The moment I assign them agent access and assign them a group, it is giving them access to tickets from all organizations.
How do I setup access where Account Managers can see filtered tickets in the group based on the organization they are assigned to?