User is Missing, How to delete and re-add?


  • Used Zammad version: Docker version (see docker-compose below)
  • Operating system:
  • Browser + version: Chrome on win10, adblockers all disabled
version: '2'

    container_name: zammad
    image: zammad/zammad:3.6.0-23
    restart: unless-stopped
      - /srv/zammad/zammad:/opt/zammad
      - /srvt/zammad/postgresql:/var/lib/postgresql
      - /srv/zammad/elasticsearch:/usr/share/elasticsearch
      - "80:80"

Expected behavior:

  • All created users show.

Actual behavior:

  • The instance was newly created, with the admin user and the nicole braun user in the config panel.
  • Next, a new user was created, but the user did not show on the user list.
  • Any subsequent attempts to re-add that user returns the error:
    “Email address ‘’ is already used for other user.”

I can see the user in Settings > Ticket > Auto-assignment, but not in Manage > Users

Also note the following in the System > Monitoring config panel, most likely because I didn’t run elastic search due to the RAM requirements.

  • Failed to run background job #1 ‘SearchIndexJob’ 6 time(s) with 78 attempt(s).

Is there a manual way to get the missing user showing up again? Or to delete the user so that I can re-add it?

Disable elastic search and the users should be listed as expected. Search will work, but limited in its functionality.