Hello community,
I need help in implementing the following strategy.
We have a team customer support. Each of the supporters has a “customer base” this should be assigned automatically when created. To do this I would use an appropriate trigger. But that means I would have to create a single rule on a user for each customer (organization). This is of course costly.
On individual users I would not like to configure. If the employee changes, high manual effort is necessary again. Here I see the solution in a group. So I can add/remove users in the group without readjusting all rules.
Has anyone here similar already implemented if so how?
Greetings
Hello community,
I need help in implementing the following strategy.
We have a team customer support. Each of the supporters has a “customer base” this should be assigned automatically when created. To do this I would use an appropriate trigger. But that means I would have to create a single rule on a user for each customer (organization). This is of course costly.
On individual users I would not like to configure. If the employee changes, high manual effort is necessary again. Here I see the solution in a group. So I can add/remove users in the group without readjusting all rules.
Has anyone here similar already implemented if so how?
Greetings d33jay