I am new to Zammad Administration and I try to use more than one office365 channel.
I am using a selfhosted 5.0.x
I would like to add multiple office365 accounts from different OUs like company1.io and the second “company2.io”.
I can only configure zammad once for the use with one “office365 app”, but i need 2 because I have 2 companys with 2 Tenants. How can I archive this or is this not possible at all?
Don’t use a tennant specific app and you’re good to go.
I still can’t get it to work, and need support please
My application is set up as multi-tenant in azure-portal, and I removed the tenant uuid/name from
channels > Microsoft 365 > configure app inside of zammad like told here
I followed the documentation: Microsoft 365 — Zammad documentation
The authentication itself does work, but I get an
Can't use Channel::Driver::Imap: #<Net::IMAP::NoResponseError: AUTHENTICATE failed.> afterwards from
channels > Microsoft 365
All emails which are tenants of the domain that set up the app work without problems. Microsoft support told me to get back to you, as they can not help me.
To add to this: Microsoft Azure Support tells me that
Since the users are able to authenticate to the app in question (Zammad) and the error occurs after the user logs into the app our recommendation is to reach out to the Application Team from Zammad for further assistance with the issue.
Please remember that Azure does the authentication part of these applications and in your case it seems that the app is able to authenticate with no errors or warnings from our end.
Is it possible I can get support in solving that problem @MrGeneration?
Office365 will turn off legacy-auth on October 1, so I need the app to keep on using Zammad (with two different domains and o365 accounts).
Thanks in advance, Daniel