- Used Zammad version: 5.1
- Used Zammad installation type: package
- Operating system: debian
- Browser + version: firefox
Use @@-mention in Trigger-function to automatically add a mention to specific user.
After writing @@ in the textbox its loading without showing users
Create a new trigger, add a new notice for changes and add @@ in the textbox
I think the @@ is just working in a ticket when the group is already set. In the Trigger textbox the value “group” is missing for the request. Is there any workaround or option to set a user-mention via trigger?