URGENT Install died


  • Used Zammad version: 4.0
  • Used Zammad installation type: package
  • Operating system: CentOS 7
  • Browser + version: Chrome 90

My install has suddenly stopped working completely ?
The problem is “Failed to start The Apache HTTP Server”
The error is “AH00015: Unable to open logs”
All other services start with no problem.

I have rebooted the server 4 times.
I have checked permission an all log files,

What can I do to bring it back?

Well… your apache webserver tells you what its issue is.
Check the permissions of the directory.

Nobody here will be able to help you with that.
Rebooting won’t help, this is either a permission or configuration issue of your webserver.

It was all done by the Zammad install, I did not install anything else?

Zammad does by default require Nginx not Apache.
We do support using apache, but we did not change relevant configuration parts.

Talking of configuration - hard to help you with a error message that regards to your configuration without knowing your configuration.

Very strange, not sure why Apache is running, seems I have Nginx & Apache installed
I need to dig deeper, and ask my server admins.

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Many Thanks.

Needs to be 20 characters

One step closer,
stopped Nginx
started Apache
got the login page
however got an error

CSFR token verification failed!

BTW password reset does not work, click submit nothing happens
submit button is unavailable


Followed this to update password


Still get error

That’s a fairly old classic and depends on your webserver and Zammad configuration.
Further down our documentation we do hint for that:

You may have to adjsut the http_type setting of your installation.
At this point you may have to use Zammads rails console to do so:

zammad run rails r "Setting.set('http_type', 'https')"

Set http or https depending on your setup.

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Thanks that and adding these lines to conf file has got me back online
RequestHeader set X_FORWARDED_PROTO ‘https’
RequestHeader set X-Forwarded-Ssl on

Many thanks for all your help

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