i can’t say how to reproduce of it because i don’t know why this behavior exist. In an second Zammad System (same to this) it doesn’t have thise behavior.
Why don’t you analyze the production logs(/var/logs/zammad/), or tail it and try to reproduce the error, it’s the only place I would start to be honest.
This is an docker Installation. There are no Log Files under /var/logs/zammad.
In the Container Railserver are also no logs under /opt/zammad/log/
When i look at the general logs of the railserver, there are no Information about this behavior. And i’m not possible to geht the Log Level from “INFO” to “DEBUG” to see more Informationen about this behavior.
The other Zammad system is completely identical, but I cannot reproduce the error there.
in the docker compose logs of the Railserver it shows only “INFO” logs. When the error occurs, nothing shows in the logs.
It is possible to set the Log Level to “DEBUG”?