Used Zammad version: 2.2?
Used Zammad installation source: apt-get
Operating system: Ubuntu 16.04
Browser + version: multiple
Trying to update to 2.7 and ran steps listed here under Update with DEB: https://docs.zammad.org/en/latest/install-update.html
Version number after logging in still says 2.2?
Trying to update this instance to 2.7 so I can back everything up and move to a new server but from what I’ve seen it’s best to be on the same version before migrating, right?
Thanks for whatever help you can provide.
Hannes
November 1, 2018, 4:21pm
2
Hi,
what does the output of APT say?
regards
I don’t see anything that suggests updates were even downloaded or unpacked? Also no errors related to any Zammad tasks that I can see.
Edit: Pasted below
-redacted-:~$ sudo apt-get update
Hit:1 http://us.archive.ubuntu.com/ubuntu xenial InRelease
Hit:2 http://us.archive.ubuntu.com/ubuntu xenial-updates InRelease
Get:3 http://us.archive.ubuntu.com/ubuntu xenial-backports InRelease [107 kB]
Get:4 http://security.ubuntu.com/ubuntu xenial-security InRelease [107 kB]
Ign:5 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 16.04 InRelease
Fetched 215 kB in 1s (158 kB/s)
Reading package lists... Done
-redacted-:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following package was automatically installed and is no longer required:
snap-confine
Use 'sudo apt autoremove' to remove it.
The following packages have been kept back:
libdrm-amdgpu1 libdrm2 libegl1-mesa libgbm1 libgl1-mesa-dri libgl1-mesa-glx
libglapi-mesa libinput10 libmm-glib0 libqmi-proxy libwayland-egl1-mesa
libxatracker2 linux-generic-hwe-16.04 linux-headers-generic-hwe-16.04
linux-image-generic-hwe-16.04 modemmanager xserver-xorg-core-hwe-16.04
xserver-xorg-hwe-16.04 xserver-xorg-input-evdev-hwe-16.04
xserver-xorg-input-synaptics-hwe-16.04 xserver-xorg-input-wacom-hwe-16.04
xserver-xorg-video-amdgpu-hwe-16.04 xserver-xorg-video-ati-hwe-16.04
xserver-xorg-video-fbdev-hwe-16.04 xserver-xorg-video-intel-hwe-16.04
xserver-xorg-video-nouveau-hwe-16.04 xserver-xorg-video-qxl-hwe-16.04
xserver-xorg-video-radeon-hwe-16.04 xserver-xorg-video-vesa-hwe-16.04
xserver-xorg-video-vmware-hwe-16.04 zammad
The following packages will be upgraded:
activity-log-manager amd64-microcode appmenu-qt5 appstream apt
apt-transport-https apt-utils apturl apturl-common avahi-autoipd
avahi-daemon avahi-utils bamfdaemon base-files binutils bsdutils compiz
compiz-core compiz-gnome compiz-plugins-default console-setup
console-setup-linux coreutils cracklib-runtime desktop-file-utils dpkg
dpkg-dev fonts-opensymbol friendly-recovery fwupd fwupdate fwupdate-signed
gir1.2-appindicator3-0.1 gir1.2-gdkpixbuf-2.0 gir1.2-gtk-3.0 gir1.2-ibus-1.0
gir1.2-packagekitglib-1.0 gir1.2-unity-5.0 gnome-accessibility-themes
gnome-disk-utility gnome-software gnome-software-common grub-common grub-pc
grub-pc-bin grub2-common guile-2.0-libs gvfs gvfs-backends gvfs-bin
gvfs-common gvfs-daemons gvfs-fuse gvfs-libs hdparm hicolor-icon-theme ibus
ibus-gtk ibus-gtk3 ifupdown init init-system-helpers initramfs-tools
initramfs-tools-bin initramfs-tools-core iproute2 isc-dhcp-client
isc-dhcp-common keyboard-configuration klibc-utils less libappindicator3-1
libappstream-glib8 libappstream3 libapt-inst2.0 libapt-pkg5.0
libaudit-common libaudit1 libavahi-client3 libavahi-common-data
libavahi-common3 libavahi-core7 libavahi-glib1 libavahi-ui-gtk3-0 libbamf3-2
libblkid1 libcompizconfig0 libcrack2 libcryptsetup4 libdecoration0 libdfu1
libdpkg-perl libdrm-intel1 libdrm-nouveau2 libdrm-radeon1 libepoxy0
libfdisk1 libfwup0 libfwupd1 libgail-3-0 libgail-common libgail18
libgdk-pixbuf2.0-0 libgdk-pixbuf2.0-common libgnutls-openssl27 libgnutls30
libgtk-3-0 libgtk-3-bin libgtk-3-common libgtk2.0-0 libgtk2.0-bin
libgtk2.0-common libgweather-3-6 libgweather-common libibus-1.0-5 libklibc
libldap-2.4-2 libmbim-glib4 libmbim-proxy libmetacity-private3a libmount1
libnautilus-extension1a libnm-glib-vpn1 libnm-glib4 libnm-gtk-common
libnm-gtk0 libnm-util2 libnm0 libnma-common libnma0 libnux-4.0-0
libnux-4.0-common libpackagekit-glib2-16 libpam-modules libpam-modules-bin
libpam-runtime libpam-systemd libpam0g libparted2 libpci3 libplymouth4
libpulse-mainloop-glib0 libpulse0 libpulsedsp libpython-stdlib libpython2.7
libpython2.7-minimal libpython2.7-stdlib libqt5core5a libqt5dbus5 libqt5gui5
libqt5network5 libqt5opengl5 libqt5printsupport5 libqt5sql5
libqt5sql5-sqlite libqt5test5 libqt5widgets5 libqt5xml5
libreoffice-avmedia-backend-gstreamer libreoffice-base-core libreoffice-calc
libreoffice-common libreoffice-core libreoffice-draw libreoffice-gnome
libreoffice-gtk libreoffice-impress libreoffice-math libreoffice-ogltrans
libreoffice-pdfimport libreoffice-style-breeze libreoffice-style-galaxy
libreoffice-writer libsane libsane-common libseccomp2 libslang2
libsmartcols1 libsmbclient libsnapd-glib1 libsystemd0 libudev1
libunity-control-center1 libunity-core-6.0-9 libunity-protocol-private0
libunity-scopes-json-def-desktop libunity9 libuuid1 libwacom-bin
libwacom-common libwacom2 libwbclient0 libwhoopsie0 light-themes logrotate
lshw makedev metacity-common mount nano nautilus nautilus-data
network-manager network-manager-gnome nux-tools openssh-client
openssh-server openssh-sftp-server parted pciutils plymouth plymouth-label
plymouth-theme-ubuntu-logo plymouth-theme-ubuntu-text postgresql
postgresql-client-common postgresql-common pulseaudio
pulseaudio-module-bluetooth pulseaudio-module-x11 pulseaudio-utils python
python-apt-common python-minimal python-urllib3 python2.7 python2.7-minimal
python3-apt python3-software-properties python3-uno python3-update-manager
python3-urllib3 resolvconf rfkill samba-libs sane-utils secureboot-db
session-shortcuts shared-mime-info snap-confine snapd snapd-login-service
sni-qt software-properties-common software-properties-gtk squashfs-tools
sudo suru-icon-theme systemd systemd-sysv thermald ubuntu-artwork
ubuntu-core-launcher ubuntu-desktop ubuntu-minimal ubuntu-mobile-icons
ubuntu-mono ubuntu-software ubuntu-standard udev unattended-upgrades unity
unity-control-center unity-control-center-faces unity-schemas
unity-scopes-runner unity-services uno-libs3 update-manager
update-manager-core update-notifier update-notifier-common ure util-linux
uuid-runtime vino whoopsie wireless-regdb x11-common xdg-user-dirs
xfonts-utils xorg xserver-common xserver-xorg-input-all-hwe-16.04
xserver-xorg-video-all-hwe-16.04 zlib1g
Hannes
November 2, 2018, 7:03am
4
This says he ignored the Zammad Repo.
My suggestion (I’m that familiar with debian) would be to check you sources list
https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/16.04.repo
This might be outdated. Then run your regular updates (which seems to be a lot) and update Zammad using apt-get update / apt-get upgrade.
regards
chesty
November 2, 2018, 1:47pm
5
I wonder if you need to install the deb apt-transport-https with sudo apt install apt-transport-https
If that fixes the problem (after a sudo apt update
), I would also use sudo apt dist-upgrade
rather than apt upgrade
within a debian/ubuntu release package dependencies will never change, but zammad is an external repo and it might change a dependency, I don’t think upgrade will honor the new dependency whereas dist-upgrade will. your distro will not change from 16.04
ran
sudo wget -O /etc/apt/sources.list.d/zammad.list
https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/16.04.repo
then sudo apt update (install apt-transport-https was already installed)
then stopped zammad and ran apt-get upgrade
and it worked! Thanks for the help!
1 Like
system
Closed
March 2, 2019, 4:51pm
7
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