Update Ticket using rest api while suppressing notifications

  • Used Zammad version: 3.3.x
  • Used Zammad installation source: Cent OS Package
  • Operating system: Cent OS
  • Browser + version: Chrome 81

Expected behavior:

  • I can update a ticket using the rest api and suppress notification of users.

Actual behavior:

  • We have linked Jira Tickets to Zammad Tickets and a Script checks the states once every day and updates hidden fields to keep track of changes. Every Update will trigger a notification although Agents and User will not see changes.

Steps to reproduce the behavior:

  • Update a ticket using the rest api

As far as I’m aware there currently is no way to suppress notifications for ticket updates.
Every agent that has enabled notifications for ticket updates will thus receive a mail.

Sorry.

Hi there,

thanks for the udate. I will try to find another way around this then :slight_smile: