- Used Zammad version: 3.3.x
- Used Zammad installation source: Cent OS Package
- Operating system: Cent OS
- Browser + version: Chrome 81
- I can update a ticket using the rest api and suppress notification of users.
- We have linked Jira Tickets to Zammad Tickets and a Script checks the states once every day and updates hidden fields to keep track of changes. Every Update will trigger a notification although Agents and User will not see changes.
Steps to reproduce the behavior:
- Update a ticket using the rest api