Update Ticket using rest api while suppressing notifications

  • Used Zammad version: 3.3.x
  • Used Zammad installation source: Cent OS Package
  • Operating system: Cent OS
  • Browser + version: Chrome 81

Expected behavior:

  • I can update a ticket using the rest api and suppress notification of users.

Actual behavior:

  • We have linked Jira Tickets to Zammad Tickets and a Script checks the states once every day and updates hidden fields to keep track of changes. Every Update will trigger a notification although Agents and User will not see changes.

Steps to reproduce the behavior:

  • Update a ticket using the rest api