Update Ticket using rest api while suppressing notifications

Technical assistance
1
  • Used Zammad version: 3.3.x
  • Used Zammad installation source: Cent OS Package
  • Operating system: Cent OS
  • Browser + version: Chrome 81

Expected behavior:

  • I can update a ticket using the rest api and suppress notification of users.

Actual behavior:

  • We have linked Jira Tickets to Zammad Tickets and a Script checks the states once every day and updates hidden fields to keep track of changes. Every Update will trigger a notification although Agents and User will not see changes.

Steps to reproduce the behavior:

  • Update a ticket using the rest api
1 Like
2

As far as Iā€™m aware there currently is no way to suppress notifications for ticket updates.
Every agent that has enabled notifications for ticket updates will thus receive a mail.

Sorry.

3

Hi there,

thanks for the udate. I will try to find another way around this then :slight_smile:

4

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