Update ticket send notification url with sso

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0-1705920690
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version:

Expected behavior:

  • Good morning everyone,

I have setup a trigger that should send an email when someone updates a ticket to the customer, this works also good.

Only thing is we use the Zammad with SSO Login so no customer needs to input his credentials.

Now the question is i’ve put in the email the url as followed:
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}

this will open the login site of Zammad where you need to put in your credetnials again if you haven’t logged in.

Now my question is can we change this link that it automatically logs you in to Zammad and shows you your ticket.

Best regards,
Steven

Actual behavior:

Steps to reproduce the behavior:

1 Like
2

What you’re trying to achieve is not possible. And if it is it might be hacky and not officially supported.