Hello,
we have been using Zammad (current: 3.1.x) on our own server under Debian for years. Since there used to be a problem with an update, we have been reluctant to update for years.
Now we finally want to dare! Are there things that need to be considered when making a version jump like this?
I updated debian first from 9 to 10 and the to 11, straight from 3.1 to 5.4.
No issues except resetting the cache (see updating) Updating Zammad — Zammad documentation
Obviously make sure you have a proper backup!
The documentation clearly suggest to not jump skip several mayors. Don’t do it, do it in steps via the mayors.
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