Update from 3.1.x to 5.4.1


we have been using Zammad (current: 3.1.x) on our own server under Debian for years. Since there used to be a problem with an update, we have been reluctant to update for years.

Now we finally want to dare! Are there things that need to be considered when making a version jump like this?

I updated debian first from 9 to 10 and the to 11, straight from 3.1 to 5.4.
No issues except resetting the cache (see updating) Updating Zammad — Zammad documentation

Obviously make sure you have a proper backup!

1 Like

The documentation clearly suggest to not jump skip several mayors. Don’t do it, do it in steps via the mayors.

1 Like