Unprocessed mails


  • Used Zammad version: 4.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: not related

Expected behavior:

  • Zammad should processed the emails

Actual behavior:

  • mails are not processed and dropped to folder /opt/zammad/tmp/unprocessable_mail

Steps to reproduce the behavior:

  • had this problems with two emails, with 2 photos attached (each 3MB, so total mail around 7MB). I have changed the maximum email size to 25MB, also zammad should send a message if the mali is to big, but the customers has no response.
    In the log file following error:
E, [2021-10-15T11:50:18.110355 #4306-46948486113620] ERROR -- : Can't process email, you will find it for bug reporting under /opt/zammad/tmp/unprocessable_mail/4835de7a9c0702dd11b002f8a56d97a7.eml, please create an issue at https://github.com/zammad/zammad/issues

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