Unassigned ticket shows a customer name


  • Used Zammad version: 4
  • Used Zammad installation source: (source, package, …): Official source
  • Operating system: Debian 10
  • Browser + version: Safari, Chrome, Brave

Expected behavior:

  • Showing a -

Actual behavior:

  • Showing - (CUSTOMERNAME)

Steps to reproduce the behavior:

Hello Tim,

This seems to be just right because the ticket is unassigned :slight_smile:

Unless you need to see the Owner information for “unassigned” tickets, I would disable that column from that overview.

Click on “OPTIONS”, located on the top-right corner:


…and enable/disable the columns you need.



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