Infos:
- Used Zammad version: 6.2.0-1712931839.b27a0d24.jammy
- Used Zammad installation type: (source, package, docker-compose, …) Linux
- Operating system: ubuntu 22.04
- Browser + version: Chrome 124.0.6367.158
Expected behavior:
- When creating a new ticket via email, when i email the client to inform him of ticket creation, we want the ticket number to show within the body of the email. I am using a text module to retrieve the ticket number via a ticket hook.
Actual behavior:
- The ticket number comes out as tsd#24- after using the tag #{config.ticket_hook}#{ticket.number}.
but my subject of the email i send to the customer has the full ticket number
(for example
To: Client
Subject: TSD#24301234 subject
Dear Mr/Ms client,
We refer to your [request/issue] and have logged your case under reference number #TSD24-
)
> Therefore, there is a valid ticket number in the subject of the email but the body of the email displays an incomplete ticket number.
### Steps to reproduce the behavior:
this is my text module>>
* Dear [Mr./Ms.] #{ticket.customer.firstname} #{ticket.customer.lastname},
We refer to your [request/issue] and have logged your case under reference number #{config.ticket_hook}#{ticket.number}.
