"Unable to register webhook" when connect to twitter

  • Used Zammad version: 2.8
  • Used Zammad installation source: From debian package
  • Operating system: debian 9
  • Browser + version: latest chrome

Hi,
I always have an issue when i try to connect to twitter. The message is always “unable to register to webhook”. I’m already googling for the problem but still don’t have an answer for it.

Twitter account is new and created only for zammad, never been used before.

log from production.log is :

I, [2018-12-05T10:21:41.956535 #25584-47009976787740] INFO – : execute Channel.fetch (try_count 0)…
I, [2018-12-05T10:22:09.655789 #25586-47457992852980] INFO – : Started GET “/” for 60.191.38.77 at 2018-12-05 10:22:09 +0700
I, [2018-12-05T10:22:09.659256 #25586-47457992852980] INFO – : Processing by InitController#index as /
I, [2018-12-05T10:22:09.672381 #25586-47457992852980] INFO – : Rendering init/index.html.erb within layouts/application
I, [2018-12-05T10:22:09.672493 #25586-47457992852980] INFO – : Rendered init/index.html.erb within layouts/application (0.0ms)
I, [2018-12-05T10:22:09.674679 #25586-47457992852980] INFO – : Completed 200 OK in 15ms (Views: 1.2ms | ActiveRecord: 10.5ms)
I, [2018-12-05T10:22:11.997400 #25584-47009976787740] INFO – : execute Channel.fetch (try_count 0)…
I, [2018-12-05T10:22:36.679727 #25584-47009967550700] INFO – : execute Import::OTRS.diff_worker (try_count 0)…
I, [2018-12-05T10:22:37.380825 #25584-47009912647520] INFO – : Scheduler running…
I, [2018-12-05T10:22:37.385904 #25584-47009912647520] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-12-05T10:22:37.386149 #25584-70317709866860] INFO – : Started job thread for ‘Process auto unassign tickets’ (Ticket.process_auto_unassign)…
I, [2018-12-05T10:22:37.396587 #25584-70317709866860] INFO – : execute Ticket.process_auto_unassign (try_count 0)…
I, [2018-12-05T10:22:37.404460 #25584-70317709866860] INFO – : …stopped thread for ‘Ticket.process_auto_unassign’
I, [2018-12-05T10:22:42.013051 #25584-47009976787740] INFO – : execute Channel.fetch (try_count 0)…

Any help would be much appreciated

regards,
Ignatius Gayuh

Sorry,

The log should be this one :

I, [2018-12-05T11:01:30.709377 #25586-47457992852980] INFO – : Started POST “/api/v1/external_credentials/twitter/app_verify” for 103.105.106.71 at 2018-12-05 11:01:30 +0700
I, [2018-12-05T11:01:30.713200 #25586-47457992852980] INFO – : Processing by ExternalCredentialsController#app_verify as JSON
I, [2018-12-05T11:01:30.713390 #25586-47457992852980] INFO – : Parameters: {“consumer_key”=>“dzHCCsssssssssssssssssssssse70Ga”, “consumer_secret”=>“wj8gR7jh2sssssssssssssssssssssssssss4Q4CZHDZ”, “oauth_token”=>“1070ssssssssssssssssssssssssssssNSQXF”, “oauth_token_secret”=>“1c4issssssssssssssssssssssssUvNSnRNxs8ZpbDUB”, “env”=>“vsssssssssk”, “provider”=>“twitter”}
I, [2018-12-05T11:01:33.838588 #25584-47009977044000] INFO – : 2018-12-05T11:01:33+0700: [Worker(host:gayuh pid:25584)] Job Observer::UserDeviceLogJob (id=920) RUNNING
I, [2018-12-05T11:01:33.871536 #25584-47009977044000] INFO – : 2018-12-05T11:01:33+0700: [Worker(host:gayuh pid:25584)] Job Observer::UserDeviceLogJob (id=920) COMPLETED after 0.0328
I, [2018-12-05T11:01:36.897319 #25584-47009967550700] INFO – : execute Import::OTRS.diff_worker (try_count 0)…
I, [2018-12-05T11:01:43.438607 #25584-47009976787740] INFO – : execute Channel.fetch (try_count 0)…
I, [2018-12-05T11:01:57.626017 #25584-47009912647520] INFO – : Scheduler running…
I, [2018-12-05T11:01:57.630959 #25584-47009912647520] INFO – : Running job thread for ‘Process escalation tickets’ (Ticket.process_escalation) status is: sleep
I, [2018-12-05T11:01:57.631185 #25584-47009912647520] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2018-12-05T11:01:57.631240 #25584-47009912647520] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2018-12-05T11:01:57.631371 #25584-47009912647520] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker) status is: sleep
I, [2018-12-05T11:01:57.631408 #25584-47009912647520] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2018-12-05T11:01:57.631976 #25584-47009972589660] INFO – : Started job thread for ‘Generate user based stats.’ (Stats.generate)…
I, [2018-12-05T11:01:57.637973 #25584-47009972589660] INFO – : execute Stats.generate (try_count 0)…
I, [2018-12-05T11:01:57.737887 #25584-47009972589660] INFO – : …stopped thread for ‘Stats.generate’
I, [2018-12-05T11:01:57.887990 #25584-47009977044000] INFO – : 2018-12-05T11:01:57+0700: [Worker(host:gayuh pid:25584)] Job BackgroundJobSearchIndex (id=921) RUNNING
I, [2018-12-05T11:01:57.976774 #25584-47009977044000] INFO – : # curl -X POST “http://127.0.0.1:9200/zammad_production/StatsStore/1
I, [2018-12-05T11:01:58.010759 #25584-47009977044000] INFO – : # 200
I, [2018-12-05T11:01:58.020842 #25584-47009977044000] INFO – : 2018-12-05T11:01:58+0700: [Worker(host:gayuh pid:25584)] Job BackgroundJobSearchIndex (id=921) COMPLETED after 0.1327
I, [2018-12-05T11:02:06.546019 #25586-47457992852980] INFO – : Completed 200 OK in 35832ms (Views: 0.2ms | ActiveRecord: 12.0ms)
I, [2018-12-05T11:02:07.632314 #25584-47009912647520] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2018-12-05T11:02:13.622022 #25584-47009976787740] INFO – : execute Channel.fetch (try_count 0)…

Could you provide more of the logfile after
I, [2018-12-05T11:02:13.622022 #25584-47009976787740] INFO – : execute Channel.fetch (try_count 0)…

?

The reply from Twitter seems to be missing here, I’d like to ensure. :slight_smile:

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