Unable to Install on Ubuntu 24.04

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 24.04 LTS
  • Browser + version: n/a

Expected behavior:

Installation Complete

Actual behavior:

root@snarl:~# apt install zammad
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following NEW packages will be installed:
  zammad
0 upgraded, 1 newly installed, 0 to remove and 10 not upgraded.
Need to get 165 MB of archives.
After this operation, 574 MB of additional disk space will be used.
Ign:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 24.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.noble
Ign:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 24.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.noble
Ign:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 24.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.noble
Err:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 24.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.noble
  Connection failed [IP: 178.63.71.248 443]
E: Failed to fetch https://dl.packager.io/srv/zammad/zammad/downloads/243710?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkbC5wYWNrYWdlci5pbyIsInN1YiI6InBhY2thZ2UjMjQzNzEwIiwiaWF0IjoxNzE2OTkzODc4LCJleHAiOiIxNzE2OTk3NDc4In0.I1nbuEBFdkgpQVJrIyyihXfTLkxXBSdS8kGax6h1c7Q  Connection failed [IP: 178.63.71.248 443]
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?

Steps to reproduce the behavior:

apt install zammad

2

The host in question is reachable just fine.
You do have an ipv4 connection to the internet in general, right?

If so, double check your local firewall(s) and proxy if applicable.

3

IPV4 resolves fine. IPV6 has been disabled

4

Also, it is accessible via web browser

5

From the same machine…?

6

yes. I have also tried to install it on a separate system on a separate network that does not have IPv6.

That system is running Ubuntu 22.04. It exhibits the same behavior, waits for the remote repository and waiting for headers and shows the following output:

Ign:26 packagersrv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
Ign:26 packager/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
Ign:26 packager/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
36% [Waiting for headers]
Err:26 packager/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
  Connection failed [IP: 178.63.71.248 443]
Fetched 44.0 MB in 5min 12s (141 kB/s)
E: Failed to packager/srv/zammad/zammad/downloads/243714?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkbC5wYWNrYWdlci5pbyIsInN1YiI6InBhY2thZ2UjMjQzNzE0IiwiaWF0IjoxNzE2OTk1OTQzLCJleHAiOiIxNzE2OTk5NTQzIn0.CpezREYXeR6MRbifgR359EyTIIJVGjlJieACQuN_CiI  Connection failed 
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?

It appears packager is broken

7

On the Ubuntu 22.04 system, I retried it with apt-fast for a more verbose download and it essentially timed out. No bites were downloaded.

root@prowl:~# apt-fast install zammad

05/29 11:17:11 [NOTICE] Downloading 1 item(s)
[#8196fd 0B/0B CN:1 DL:0B]
05/29 11:17:18 [NOTICE] CUID#7 - Redirecting to https://dl.packager.io/srv/zammad/zammad/downloads/243714?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkbC5wYWNrYWdlci5pbyIsInN1YiI6InBhY2thZ2UjMjQzNzE0IiwiaWF0IjoxNzE2OTk5NDM3LCJleHAiOiIxNzE3MDAzMDM3In0._SrWHS3Ty3EgwAo_n68RcftxfzgE-pAxXWCQpBrJ6mo
*** Download Progress Summary as of Wed May 29 11:18:122024 ***
[#8196fd 0B/0B CN:1 DL:0B]
FILE: /var/cache/apt/apt-fast/zammad_6.3.1-1716973733.929318d1.jammy_amd64.deb
[#8196fd 0B/0B CN:1 DL:0B]
05/29 11:18:33 [NOTICE] CUID#7 - Redirecting to https://dl.packager.io/srv/zammad/zammad/downloads/243714?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkbC5wYWNrYWdlci5pbyIsInN1YiI6InBhY2thZ2UjMjQzNzE0IiwiaWF0IjoxNzE2OTk5NTEzLCJleHAiOiIxNzE3MDAzMTEzIn0.pK6UHk3h1n6GHGX__5kVkT6RDhA117cg9Xl-LLsko3k
*** Download Progress Summary as of Wed May 29 11:19:122024 ***
[#8196fd 0B/0B CN:1 DL:0B]
FILE: /var/cache/apt/apt-fast/zammad_6.3.1-1716973733.929318d1.jammy_amd64.deb
[#8196fd 0B/0B CN:1 DL:0B]
8

Here is the code timing out

Download Results:
gid   |stat|avg speed  |path/URI
======+====+===========+=======================================================
8196fd|ERR |       0B/s|/var/cache/apt/apt-fast/zammad_6.3.1-1716973733.929318d1.jammy_amd64.deb

Status Legend:
(ERR):error occurred.

aria2 will resume download if the transfer is restarted.
If there are any errors, then see the log file. See '-l' option in help/man page for details.
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following NEW packages will be installed:
  zammad
0 upgraded, 1 newly installed, 0 to remove and 5 not upgraded.
Need to get 167 MB of archives.
After this operation, 581 MB of additional disk space will be used.
Ign:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
Ign:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
Ign:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
Err:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.3.1-1716973733.929318d1.jammy
  Connection failed [IP: 178.63.71.248 443]
E: Failed to fetch https://dl.packager.io/srv/zammad/zammad/downloads/243714?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkbC5wYWNrYWdlci5pbyIsInN1YiI6InBhY2thZ2UjMjQzNzE0IiwiaWF0IjoxNzE2OTk5NzMwLCJleHAiOiIxNzE3MDAzMzMwIn0.mtOfnVnCuEfhsSTo1kfGmtW9w37SmQPCuexe9OeNtfI  Connection failed [IP: 178.63.71.248 443]
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
9

I can reproduce this issue and notified packager.io.
That’s all I can do.

10

ok thanks. I’m just trying to make sure I’m not losing my mind or doing something crazy

11

Packager.io reported back that the issue has been solved. I have no time to test this right now but wanted to sync you back asap.

12

looks good. I am able to install

13

This topic was automatically closed 360 days after the last reply. New replies are no longer allowed.