Infos:
- Used Zammad version: 2.6.0-1539261747
- Used Zammad installation source: Debian package
- Operating system: Debian stretch
- Browser + version: Chrome latest
Expected behavior:
- Ticket creation from UI used to work
Actual behavior:
- After filling the form, clicking the Create button doesn’t seem to do anything. Ticket creation through email works without issue.
(email adresse edited for privacy)
production.log extract when clicking
I, [2018-10-12T10:06:34.785728 #23464] INFO – : Started PUT “/api/v1/taskbar/8302” for 217.146.226.210 at 2018-10-12 10:06:34 +0200
I, [2018-10-12T10:06:34.797102 #23464] INFO – : Processing by TaskbarController#update as JSON
I, [2018-10-12T10:06:34.797222 #23464] INFO – : Parameters: {“key”=>“TicketCreateScreen-18065”, “client_id”=>“123”, “callback”=>“TicketCreate”, “state”=>{“body”=>"<div>
from web</div>", “formSenderType”=>"", “form_id”=>“331550719”, “title”=>“from web”, “customer_id”=>“1352”, “customer_id_completion”=>“Someone <XXXX.XXXXXX@laposte
.net>”, “cc”=>"", “group_id”=>“1”, “owner_id”=>“483”, “state_id”=>“1”, “priority_id”=>“2”, “produit”=>“trunk”, “tags”=>"", “pending_time”=>nil}, “params”=>{“id”=>“18065”, "
shown"=>true}, “prio”=>28, “notify”=>false, “active”=>true, “attachments”=>[], “updated_at”=>“2018-10-12T08:05:24.166Z”, “id”=>“8302”}
I, [2018-10-12T10:06:34.831997 #23464] INFO – : Completed 200 OK in 35ms (Views: 0.8ms | ActiveRecord: 5.0ms)
Steps to reproduce the behavior:
- Multiple tries from multiple browsers with various things in the form, nothing works… Systematic on our instance.