Unable to create tickets from UI after 2.6 upgrade


  • Used Zammad version: 2.6.0-1539261747
  • Used Zammad installation source: Debian package
  • Operating system: Debian stretch
  • Browser + version: Chrome latest

Expected behavior:

  • Ticket creation from UI used to work

Actual behavior:

  • After filling the form, clicking the Create button doesn’t seem to do anything. Ticket creation through email works without issue.

(email adresse edited for privacy)

production.log extract when clicking :slight_smile:
I, [2018-10-12T10:06:34.785728 #23464]  INFO – : Started PUT “/api/v1/taskbar/8302” for at 2018-10-12 10:06:34 +0200
I, [2018-10-12T10:06:34.797102 #23464]  INFO – : Processing by TaskbarController#update as JSON
I, [2018-10-12T10:06:34.797222 #23464]  INFO – :   Parameters: {“key”=>“TicketCreateScreen-18065”, “client_id”=>“123”, “callback”=>“TicketCreate”, “state”=>{“body”=>"<div>
from web</div>", “formSenderType”=>"", “form_id”=>“331550719”, “title”=>“from web”, “customer_id”=>“1352”, “customer_id_completion”=>“Someone <XXXX.XXXXXX@laposte
.net>”, “cc”=>"", “group_id”=>“1”, “owner_id”=>“483”, “state_id”=>“1”, “priority_id”=>“2”, “produit”=>“trunk”, “tags”=>"", “pending_time”=>nil}, “params”=>{“id”=>“18065”, "
shown"=>true}, “prio”=>28, “notify”=>false, “active”=>true, “attachments”=>[], “updated_at”=>“2018-10-12T08:05:24.166Z”, “id”=>“8302”}
I, [2018-10-12T10:06:34.831997 #23464]  INFO – : Completed 200 OK in 35ms (Views: 0.8ms | ActiveRecord: 5.0ms)

Steps to reproduce the behavior:

  • Multiple tries from multiple browsers with various things in the form, nothing works… Systematic on our instance.

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