Unable to change the email address of a customer


  • Used Zammad version: 2.4.0
  • Used Zammad installation source: source
  • Operating system: ubuntu 18.04
  • Browser + version: chrome 66

Expected behavior:

  • When modifying an email address, it should show up within the user list

Actual behavior:

  • The email address within the user list never changes. “Refresh” doesn’t help either

Steps to reproduce the behavior:

  • Send an email to zammad
  • A user is created based on your email address
  • Go to the user list
  • Select the user
  • Modify the email address
  • “Übermitteln” / “Save?”

For me, the modiications never show up within the user list

I even tried to change the database using SQL commands:

  • update users set email='xxx' where id=22;
  • update users set login='xxx' where id=22;

It doesn’t help, on the user list, the old email address still shows up. Stopping/starting zammad shows no effect. F5/Refresh shows no effect.

I tried even more SQL commands. Now the “wrong”/old email address shows up within the mysqldump only within the tables “histories” and “ticket_articles”. Nevertheless, within the user list the wrong/old email address is shown.

mysqldump--all-databases...|grep -v "histories"|grep -v ticket_articles|grep "old.email@"

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