Hi everyone,
so here is my story. I am building a system to submit ticket in behalf of the customer via API to zammad which is working but all tickets are being created as notes so not possible to reply to the ticket by email from zammad. now as i am using the “type” object to categorize the incoming tickets based on different categories i found out that when creating a ticket by API we should define the ticket type as “email” so we can reply to it from the dashboard. but now the dilemma is that what is the difference between the “type” object and the “type” communication articles and how can we use both in the API POST request?