Two Trigger Conditions for the ownder

Feature requests Completed Features
1

Hi everyone

I would love to call a webhook, every time a new owner gets assigned to a ticket. But only if the user hasn’t assigned himself to the ticket.

Triggers do have both conditions:

  • Owner has changed
  • Owner is not current user

But I can’t use them at the same time. Only one owner condition is allowed.

Thanks for the help!

2

I’m closing this feature request because it’s basically aiming for something AND/OR conditioning will allow coming with Zammad 5.4.

Non expert mode (basically how it is right now up to Zammad 5.4) never allows you to select the same attribute more than once per trigger.

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