Twitter message request


  • Used Zammad version: 3.3.x
  • Used Zammad installation source: package
  • Operating system: Debian 10
  • Browser + version: Firefox 75.0 64-bit

Expected behavior:

  • Messages from Twitter get add as Ticket.

Actual behavior:

  • If you don’t follow someone the message of this account goes into a message request section at messages and don’t show up as ticket.

Steps to reproduce the behavior:

  • Get two account don’t follow each other and try DMing the helpdesk account.

I hope may someone can help how to solve that.

Personally I don’t see this as a bug or technical issue, but more of a feature request.
The function seems to be mandatory for twitter accounts as their FAQ states nothing on how to disable this feature:

Possibly this is disabled or not available on Business-Accounts - but I’m not sure.
Interestingly: There doesn’t seem to be an API endpoint to control this:

At least it’s not documented.
How I see this is currently, even if we wanted, we couldn’t do anything about it.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.