Twitter completely not working


  • Used Zammad version: 3.2.0
  • Used Zammad installation source: package
  • Operating system: Ubuntu 18.04
  • Browser + version: Independent

Expected behavior:

  • Twitter DMs or Mentions create new Tickets

Actual behavior:

Steps to reproduce the behavior:

  • Setup Zammad
  • Setup Twitter

Looking at the log file, this looks like a duplicate of Don't receive Twitter DMs / railsserver error

The issue should have been fixed in Zammad 3.2.

  1. did you update from an early version of Zamad to 3.2?
  2. if yes, did you create the twitter channel the earlier version of Zammad?
  3. if yes, then try deleting and recreating the channel to possibly pick up the 3.2 fix.

As stated above, I am running Zammad 3.2. Also it is a fresh installation.

Does running the stated commands in the following comment do the trick?

It’s strange that this affects an new installation.

I am still getting the exact same error after running this.

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