Infos:
- Used Zammad version: 3.3.x
- Used Zammad installation source: (source, package, …)
- Operating system: CentOS 7
- Browser + version: Chrome 80.0.3987.163
Hello!
Unfortunately, I can’t find the current settings for integration with Twilio in the documentation. Now I want to set up incoming SMS as tickets.
I created an account in twilio, confirmed the number, filled in the balance, and I think that my account is fully functional. I created the connection in the SMS channel, then I set the settings in the twilio control panel, in the Usage -> Triggers section, with the following parameters:
Usage category: sms: all
Trigger value: I don’t know, put 1 (maybe is wrong?)
Trigger by: minutes
Frequencies: Daily
Trigger a webhook: copy from SMS channel settings
I don’t get new tickets via SMS and I see an error in the SMS channel settings:
Can’t use Channel::Driver::Sms::Twilio: #<Exceptions::UnprocessableEntity: Minimum one identifier (login, firstname, lastname, phone or email) for user is required.>
May be I doing everything wrong, but I can’t find any step-by-step description of integration.