Browser + version: Version 78.0.3904.108 (Official Build) (64-bit)
Expected behavior:
Send acknowledgement notification email to customer when he/she creates new ticket
Actual behavior:
Agents receive help desk emails that a new has been created. Customers do not receive any emails acknowledging that their ticket is received and getting the required attention. Email is not sent to the SMTP server. Notifications appear on the help-desk dashboard
The above command created an outgoing (only) email channel.
Please note that for triggers to work (when sending a mail), you need to add the mail address to your group.