Infos: Used Zammad version: version 4.1.x Used Zammad installation type: Package Operating system: Ubuntu Server 20.04 Browser + version: Chrome most recent, Apache 2.4.41 webserver installed Trying to make a trigger that sends an email to the user (we renamed customers to users on our Zammad as …

Ok I think you have a misunderstanding. In a ticket you have two ways of responding to the customer. If you click on reply you will write an e-mail to the customer that will also be visible in the ticket, so no need to create a trigger for this. If you just type into the note field you will create a…

Thanks for helping me understand this, I’ve since got it working. Is there a resource which explains these conditions and what falls under them (i.e what an “action” refers to, “last contact” etc? there is quite a few of them and some may seem self-explanatory, but it would be good to have a referen…

Zammad - Community

Triggers not working/sending emails - Want to send emails when a ticket is updated

Technical assistance