- Used Zammad version: 3.6.x
- Used Zammad installation source: docker
- Operating system: ubuntu docker container
- Browser + version: chrome 88.0.4324.182
When someone emails our helpdesk Inbound gmail account, a trigger will happen that emails them with the auto reply (on new tickets).
Triggers only when on in applaciton “update” action or “create” action within the applcation.
Steps to reproduce the behavior:
If I create a ticket from within Zammad, a ticket alert is generated for the customer.
If I close a ticket from within Zammad, a ticket alert is generated and emailed to the customer.
If I have a trigger update a ticket with a status, and another trigger to email when something is updated, it only updates when you click update on the ticket. It doesn’t update when the trigger runs (even though history shows ticket_update…).
When the ticket is created via an incoming email, the email trigger doesn’t run.
Notifications work fine (ie the agent gets a “New ticket” created… I understand this is a different system than the triggers system though.
Under Settings → Groups → Users. Email: Is set to my helpdesk email address.
Under Settting → Google → Accounts
Inbound is green, Outbound is green.
Destination group is set “Users” under Inbound.
I have tried:
setting up IMAP via gmail so that there is an incoming email under Settings → EMail.
disabled gmail setup.