Trigger with parent and all children of tree selection

Title: Trigger with parent and all children of tree selection

  1. What is your original issue/pain point you want to solve?

When you have a ticket with a tree select field and want to add a trigger that watches said field, you can only choose “is”, “is not” or “has changed” and then select an item, one of it’s children or both.

  1. Which are one or two concrete situations where this problem hurts the most?

When you create a new item that is a children of another in a tree selection, you have to manually go through each trigger that has the parent item to add the newly created child

  1. Why is it not solvable with the Zammad standard?

Not option to select all children without checking each one individually

  1. What is your expectation/what do you want to achieve?

It would be great to add the possibility to choose something such as “is or is child of” and be able to select an item

Your Zammad environment:

  • Average concurrent agent count: 5
  • Average tickets a day: 20
1 Like

Sounds good for less configuration work :slight_smile:

This one is mainly about core workflows, but is also related. The idea of extending this to conditions is included as a comment:

Disclaimer: no ETA yet