Trigger with more than one Condition

anon75124965 · January 29, 2019, 1:29pm

Is this trigger only applied when all conditions are true?

Is there an Option to set more conditions with an “or” or “and” logical connectiv or I have to create two triggers?

best regards

lobiman

MrGeneration · January 29, 2019, 1:32pm

You currently can’t have more than one condition per type, but we have a FR for that:

github.com/zammad/zammad

Make conditions AND/OR and thus enable several conditions of same type

opened 03:19PM - 13 Aug 18 UTC

closed 02:55PM - 02 Dec 22 UTC

MrGeneration

enhancement trigger prioritised by payment

### Infos: * Used Zammad version: 2.6.x * Installation method (source, package, ..): any * Operating system: any * Database + version: any * Elasticsearch version: any * Browser + version: any * Ticket-ID: #1031039, #1060690, #1067221, #1072409, #1079103, #1079241, #1079346, #1079468, #1082065, #1080184, #1083072, #1083556, #1083611, #1084691, #1087205, #1090351, #1099619 ### Expected behavior: * When ever using conditions (e.g. for Overviews or Triggers) it should be possible to use OR condition (e.g. using the same type of statement more than once ) ### Actual behavior: * Zammad only allows AND-Conditions * It's not possible to use a Statement type more than once per query This applies at least to the following Zammad-Sections and should be done at all possible places, because the user would not expect the dialoges to be inconsistend: - Overviews - Trigger - Scheduler - SLAs - Time Accounting ### Steps to reproduce the behavior: The following applies to any Zammad-Section mentioned above, I'll use overviews as example * Create a new overview, giving it a meaningfull name * As condition, choose "OWNER is specific user AGENT A" * press + for a new condition part * try to choose owner, to make the condition match to AGENT B, too => won't work - this should be possible. This Issue is to cover all request too 100%, thus the other issues will be closed and linked below: #885 #1004 ### Tasks - [x] https://github.com/zammad/coordination-sprint-tasks/issues/10 - [x] https://github.com/zammad/coordination-sprint-tasks/issues/6

You can address this with a postmaster filter and a regex (at least that will be an “OR”), but only there!

Regex-Example that does work: ´regex:(bulletin|webinar|summary)

anon75124965 · January 29, 2019, 1:44pm

Works it with REGEX when I have to check the “TO” and “CC” field of the Mail?

MrGeneration · January 29, 2019, 1:45pm

I didn’t test this but it should as long as you’re within filters

system · May 29, 2019, 1:45pm

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