- Used Zammad version: 3.5.x
- Used Zammad installation source: package
- Operating system: Ubuntu 18.04.5
- Browser + version: Chrome Version 86.0.4240.111
trigger on created ticket to send email to customer
Trigger works on some changes on the object, but just not emailing the customer
Steps to reproduce the behavior:
No explicit steps to reproduce as it is a production system.
My outbound emails via triggers worked before, but stopped working recently. Notification mails are sent successfully, email replies via tickets are working correctly, only the trigger is not sending emails anymore.
I have tried using “Article Last Sender” and “Customer” as the recipient. The Group does have the support email associated with it.