Trigger webhook on change group

Technical assistance
1

Used Zammad version: 6.3.1-1721648661.efd003fa.centos8
Used Zammad installation type: rpm
Operating system: rocky linux 8

Case:
We have 2 groups (A and B) where there is a trigger which starts a webhook.
there is 1 group ( C ) which does not trigger a webhook.

We want to add a new trigger that if we change the group from C to A or B the webhook is triggert.

Does anyone know how to solve this?

2

In order to track the change from in between groups, you’ll need to track the group the ticket was in previously. Easiest method to do that is to use Tags for that.

If the group is changed and a specific tag for Group C is on the ticket, then do stuff and remove the tag for Group C.

3

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