Hi,
I’ve set up the below trigger to notify our customer when there is an update on a ticket, but the customer is not receiving any e-mails.
Have I gotten the setup wrong?
Hi,
the main difference I see, besides that we have more conditions, is that in our setup the Action Execution is set to Selective (default) instead of Always
Let me know if that helps.
Best,
Skip
We had an infrastructure issue. All fine now.
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.