Trigger to "Execute changes on objects" not working for client

retrodans · January 8, 2025, 2:12pm

Infos:

Used Zammad version: 6.4.0
Used Zammad installation type: Docker
Operating system: Linux
Chrome/Opera

Expected behavior:

WHEN a trigger tries to change a custom field
AND it is a client that triggers the trigger via ticket created/updated
THEN I expect the field to change

Actual behavior:

The trigger only triggers for my admin user, not clients

Steps to reproduce the behavior:

Create a custom field (in my case, it is a single choice dropdown)
Create a trigger for when ticket is created/updated
Set this trigger to change the single choice select list
Test this as admin (it should change)
Test this as a client (it is not updating)

retrodans · January 8, 2025, 2:21pm

Here is a screenshot to better show the trigger config, and you can also see the field I am trying to set is core one, so this isn’t an issue with custom fields either.