Trigger to close "thank you" replies


  • Used Zammad version: 4.1
  • Used Zammad installation type: ubuntu package
  • Operating system: ubuntu 18.04
  • Browser + version: Chrome (latest

Is there a way to make a trigger to auto reply to a “thank you” that re-opens a ticket?

So the ticket is closed, a reply comes in that includes “thank you” and that reopens the ticket.

I want an auto reply that sends a your welcome and closes the ticket back out.

I don’t see a way to identify a re-opened ticket.

1 Like

i think this issue has several duplicates;


Untested 1
Maybe you can add a tag to a closed ticket to identify them once they are reopened?

Untested 2
Check for action “updated” and if state is closed from sender “customer” and then send a reply?

Obviously you have to check for thank you in the article received too.

BR wucherpfennig

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