I wish to set a trigger to leave a note on a ticket when it is reopened from the Closed state.
I.e. if the customer sends an email in, and the ticket is now Open again.
Ive tried these trigger conditions:
[Action] [Is] [Updated]
[State] [Is] [Open]
But this leaves a note every time an update comes in, if the ticket is open.
There isn’t a [Previous State] option, so I cant go Previous state was Close, now is Open, leave a note.
Any ideas how to get what I’m after?
- Used Zammad version: 2.9.x