Trigger time tracking popup for tickets with specific tag


I want the system to request agent time tracking for tickets with the tag “Timetracking” attached.

  • Used Zammad version: 3.3.0
  • Used Zammad installation source: Debian package
  • Operating system: Debian
  • Browser + version: Chrome

Expected behavior:

  • Time tracking pop up should open

Actual behavior:

  • Time tracking pop up does not show

Steps to reproduce the behavior:

  • Define a tag “Timetracking”
  • Enable the time tracking feature
  • define filter: Tags contains “Timetracking”
  • Attach tag to a given ticket (manual or by a trigger)
  • post an article on that ticket

That’s becauise it’s a bug:

Currently the only workaround would be a custom object (e.g. boolean) to overcome this.

Thanks. Implemented the workaround and it worked.

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